If you still have more questions or doubts please don’t hesitate to contact us through firstname.lastname@example.org
Our APP will show the location of your pet on the map. You can also send a SMS to your Dondo GPS tracker in order to receive a link with a Google Map location.
When you are outside buildings the location is get by GPS satellites so the accuracy is very high. Inside buildings the location could be less accurate. On the other hand, Dondo is a mobile device so it needs a good cell phone signal to work properly.
Of course. With other trackers your pet can’t be so far away from you, but with Dondo your pet could be kilometres away from you. No matter how far it can be your Dondo will track your pet on the map.
Dondo makes the difference with its integrated high-quality Ublox chipset, which let the tracker send a continuous and accurate location.
Yes, but inside buildings the GPS signal is low so your Dondo will track using LBS technology and based on the closer cell phone tower. The location will be approximate and not very accurate in those cases.
No. Dondo needs a microSIM card to send locations but you are free to choose the phone company. On the other hand, data consumption is very low so you don’t need an expensive data flat rate. If you prefer, we can provide your Dondo with a microSIM card included, check out our shop to see SIM plans.
Dondo accepts most of the microSIM cards worldwide. Remember that is necessary to delete the PIN code of the microSIM card. You can do this using a smartphone.
Dondo needs a micro SIM card and uses GPRS through the 2G network to transmit the location data. These data are GPS coordinates, what means basically numbers, so the consumed data are very low. In normal conditions this consume is lower than 10 Mb per month.
Some Mobile Operators don’t allow paying per consumed data KB and you must contract a plan. We recommend to get the Dondo SIM card: from just 3,95€ / month you will enjoy the full location service.
If you have any question, don’t hesitate to contact us. We’ll be happy to help you!
Yes. You just need to send a SMS to the SIM card number and you will receive a message with a Google Map link showing the location of your pet. SMS must include last 6 digits of your Dondo’s ID followed by “LBG”. For example 000000,LBG
We tested Dondo in many countries and it worked properly, so we can say yes. Dondo only needs 2G networks which most of the countries have.
Of course. You can add other users in th APP to let them track your pet. They just need to be authorized by you, then download the APP and register.
Please check your spam folder in your email. Some emails are saved in that folder instead in the inbox.
In the main screen of the APP you can find an option to recover your password. Write your email and you will receive a link to set a new password.
Yes. With the APP you can set a safe area so if your pet leaves it you will receive an alarm on your smartphone.
Absolutely. Open the mobile APP, define the time interval and you will see the dog walk.
Dondo is really small. It only weights 34 grams and its size is like a lighter.
Dondo includes a clip to fix the device on the collar in a safe and fast way.
Dondo has 3 led lights: red, blue and green. Red one shows battery status, blue light shows communication status and green light shows GPS status. You will find more information in the User Manual.
Dondo is water resistant (IP66), what means that it resists splashes, rain and even puddles, but it’s not waterproof so you can’t put it inside the water.
Don’t worry. Read carefully the User Manual and if you still have problems please contact us by email or by phone. We will be happy to help you.
Of course your can. With Dondo you will have a 12 months warranty and 15 days to return the product. Just send your Dondo back to us and we will refund your money.
Dondo® necesita tarjetas micro SIM 2G y utiliza GPRS para transmitir datos de posicionamiento, es decir, coordenadas GPS que son básicamente sólo números, por lo que el consumo de datos para transmitir el posicionamiento es mínimo. En condiciones normales este consumo no llega ni siquiera a los 10 megas mensuales.
Hay compañías de telefonía móvil que no permiten la tarificación por KB de datos consumido y exigen bonos o tarifas planas mínimas. Te recomendamos no escoger ninguna de ellas y contratar la tarjeta SIM Dondo®, con la que podrás disfrutar del servicio de localización desde 3,95€ al mes.
No dudes en contactar con nosotros si tienes alguna duda, ¡estaremos encantados de ayudarte!